baji24 Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") describes how baji24 ("baji24", "we", "us", or "the Platform"), operating the website at baji24.biz, collects, processes, stores, shares, and protects the personal data of users ("Players" or "you") who access or use our online casino and sports betting services.

1.2 baji24 is committed to handling personal data with transparency, integrity, and care. This Policy is designed to ensure you fully understand what data we hold about you, why we hold it, how it is used, and what rights you have in relation to it.

1.3 This Policy applies to all personal data collected through the baji24 website, mobile experience, customer support channels (including email and live chat), and any other interaction you have with baji24. It covers Players located in Bangladesh and any other jurisdictions in which baji24 operates.

1.4 This Privacy Policy should be read in conjunction with baji24's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

2.1 For the purposes of applicable data protection law, baji24 acts as the data controller in respect of personal data collected from Players through the baji24.biz platform. As data controller, baji24 determines the purposes and means by which your personal data is processed.

2.2 If you have any questions about how your personal data is handled, or wish to exercise any of your rights under this Policy, please contact baji24's data support team using the contact details set out in Section 14 of this Policy.

2.3 Where baji24 engages third-party service providers to process personal data on its behalf (for example, identity verification agencies or payment processors), those providers act as data processors and are contractually bound to process data only as instructed by baji24 and to maintain appropriate security standards.

3. Data We Collect

3.1 baji24 collects personal data from you in several ways: directly (when you provide it), automatically (through your use of the Platform), and from third parties (such as identity verification providers). The categories of personal data we collect are described below.

3.1 Registration & Account Data

When you create a baji24 account, we collect the following information:

• Full legal name
• Date of birth (to verify that you are aged 18 or over)
• Email address
• Mobile phone number
• Username and hashed password
• City and country of residence (e.g., Dhaka, Chittagong, Sylhet)
• Preferred currency (Bangladeshi Taka — BDT / ৳)

3.2 Identity Verification (KYC) Data

To comply with our obligations regarding age verification and fraud prevention, baji24 may request the following documents:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement dated within the last 3 months)
• Proof of payment method ownership (screenshot or statement from bKash, Nagad, Rocket, or bank account)

3.3 Financial & Transaction Data

When you make deposits or withdrawals, baji24 records transactional data including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT (৳), timestamps, and transaction reference numbers. Full card or mobile wallet credentials are not stored on baji24 servers — they are processed directly by our regulated payment partners.

3.4 Technical & Device Data

baji24 automatically collects certain technical data when you access the Platform, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Session duration, pages visited, and features used
• Referral URL (the link or page that directed you to baji24)

3.5 Communications Data

When you contact baji24 support via email, live chat, or WhatsApp, we retain records of those communications including the content of messages, timestamps, and the nature of the query or complaint. These records are used to resolve issues and improve service quality.

3.6 Behavioural & Gaming Data

baji24 records data related to your gaming activity, including games played, bets placed, wager amounts in ৳, game outcomes, bonus utilisation, and session activity patterns. This data is used to personalise your experience, detect problem gambling patterns, and fulfil our responsible gaming obligations.

4. How We Use Your Data

4.1 baji24 uses the personal data it collects for the following purposes:

Purpose	Data Categories Used
Creating and managing your baji24 account	Registration data, KYC data
Processing deposits and withdrawals via bKash, Nagad, Rocket	Financial & transaction data, registration data
Verifying your identity and age (18+ compliance)	KYC data, registration data
Fraud detection and prevention	Technical data, transaction data, behavioural data
Providing customer support	Communications data, registration data
Delivering personalised promotions and bonuses	Behavioural data, registration data (with consent)
Enforcing responsible gaming tools and limits	Behavioural data, registration data
Improving platform performance and user experience	Technical data, behavioural data (anonymised where possible)
Complying with legal and regulatory obligations	All categories as required by law

4.2 baji24 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law.

5. Legal Basis for Processing

5.1 baji24 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process payments, and provide the services you have requested from baji24.
• Legal obligation: Processing required to comply with applicable laws including age verification requirements, anti-money laundering obligations, and fraud prevention regulations.
• Legitimate interests: Processing carried out in pursuit of baji24's legitimate business interests, including fraud detection, platform security, and improving our services — where those interests are not overridden by your rights and freedoms.
• Consent: Processing for purposes such as sending promotional marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting support or updating your communication preferences in the account dashboard.

6. Sharing Your Personal Data

6.1 baji24 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the transactional data necessary to process your deposits and withdrawals. Each payment partner operates under its own privacy framework and applicable financial regulations.
• Identity verification providers: Third-party KYC service providers may receive identification documents and registration data to verify your identity and age in accordance with our 18+ policy.
• Fraud prevention and security services: baji24 may share technical and behavioural data with fraud detection partners to identify and prevent suspicious activity on the platform.
• Game studio partners: Providers such as Evolution Gaming, Ezugi, Pragmatic Play, Spribe, NetEnt, and Microgaming may receive limited session data necessary to deliver their games through the baji24 platform. These partners do not receive your full personal profile.
• Legal and regulatory authorities: baji24 may be required to disclose personal data to law enforcement agencies, courts, or regulatory bodies where mandated by applicable law or in response to a lawful request. baji24 will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of baji24's business or assets, personal data may be transferred to the acquiring entity as part of that transaction. Affected Players will be notified in advance of any such transfer.

7. Data Retention

7.1 baji24 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with the following general principles:

• Active account data: Retained for the full duration of your account with baji24, plus a minimum post-closure retention period required for legal and audit purposes.
• Financial transaction records: Retained for a minimum of 5 years following the date of the transaction, in accordance with standard financial record-keeping obligations applicable to online payment platforms serving Bangladesh.
• KYC and identity documents: Retained for a minimum of 5 years following account closure, or longer where required by applicable anti-money laundering regulations.
• Customer support communications: Retained for up to 3 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained until the matter is fully resolved.
• Marketing consent records: Retained for the duration of your account and for up to 2 years following withdrawal of consent, as evidence of your consent history.
• Technical and device data: Retained in aggregated or anonymised form for up to 2 years for platform improvement and security analysis purposes.

7.2 Upon expiry of the applicable retention period, baji24 will securely delete or anonymise your personal data so that it can no longer be used to identify you.

8. Security Measures

8.1 baji24 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and baji24 servers.
• Password hashing using industry-standard one-way hashing algorithms — your plaintext password is never stored.
• Access controls restricting internal access to personal data to authorised baji24 personnel on a strict need-to-know basis.
• Audit logging of all access to personal data records within baji24's internal systems.
• Regular security assessments and penetration testing of the platform infrastructure.
• Secure data centres with physical access controls for servers holding personal data.
• Two-factor authentication (2FA) options for Player accounts to add an additional layer of login security.

8.2 While baji24 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, baji24 will notify affected Players without undue delay.

8.3 You are responsible for maintaining the confidentiality of your own baji24 account credentials. baji24 will never ask for your password via email, live chat, or WhatsApp. If you receive any such request, please report it to baji24 support immediately at [email protected].

9. Cookies & Tracking Technologies

9.1 baji24 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and understand how Players use our services. The types of cookies used by baji24 are as follows:

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit. Essential cookies cannot be disabled without disrupting the core functionality of baji24.
• Analytical cookies: Used to collect aggregated, anonymised data about how Players navigate and use baji24 — such as which pages are visited most frequently and where Players encounter errors. This data is used solely to improve the Platform.
• Functional cookies: Used to remember your preferences such as your preferred language, currency display setting, and in-game display options.
• Security cookies: Used to detect and prevent fraudulent login attempts, session hijacking, and other security threats.

9.2 baji24 does not use third-party advertising cookies or behavioural tracking cookies that profile you across external websites.

9.3 You can manage or block cookies at any time through your browser settings. Note that disabling essential cookies may prevent some features of baji24 from working correctly. Guidance on managing cookies in common browsers is available through your browser's help documentation.

10. Your Data Rights

10.1 Subject to applicable law, you have the following rights in relation to the personal data baji24 holds about you:

• Right of access: You may request a copy of the personal data baji24 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any personal data baji24 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly through your account dashboard.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to baji24's legal retention obligations (see Section 7).
• Right to restrict processing: In certain circumstances, you may request that baji24 restrict the processing of your personal data — for example, while the accuracy of that data is being contested.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that baji24 provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to object: You may object to processing carried out on the basis of baji24's legitimate interests, where you believe your rights and freedoms override those interests.

10.2 To exercise any of the rights listed above, please submit your request in writing to baji24 support at [email protected]. We may ask you to verify your identity before processing your request. We will respond within a reasonable period and will always explain our decision if we are unable to fulfil a request.

11. Minors & Age Policy

11.1 baji24 is strictly an 18+ platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. Age verification is carried out at the point of registration and may be reinforced at any time through the KYC process described in Section 3.2.

11.2 If baji24 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be permanently closed. Any funds held in such an account will be handled in accordance with baji24's Terms & Conditions and applicable legal requirements.

11.3 If you are a parent or guardian and believe that your child has registered on baji24 without your knowledge, please contact baji24 support immediately at [email protected] so that we can investigate and take appropriate action.

12. International Data Transfers

12.1 baji24's primary operations and data processing infrastructure are focused on serving players in Bangladesh. In some cases, personal data may be transferred to, or processed by, service providers or partners located outside of Bangladesh — for example, game studio partners or technology infrastructure providers operating internationally.

12.2 Where such international transfers occur, baji24 ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to the protections provided under this Privacy Policy. These safeguards may include contractual data protection clauses, partner certification under recognised security frameworks, or other legally recognised transfer mechanisms.

12.3 By using baji24, you acknowledge and consent to the transfer of your personal data as described in this Section 12, subject always to the protections described in this Policy.

13. Changes to This Privacy Policy

13.1 baji24 reserves the right to update or amend this Privacy Policy at any time. The date of the most recent revision is displayed at the top of this page. The most current version of the Policy will always be available at baji24.biz/privacy-policy.

13.2 Where amendments are material — meaning they significantly affect how your personal data is collected or used — baji24 will endeavour to notify you via email to your registered address or via an on-platform notification at least 7 days before the changes take effect.

13.3 Your continued use of the baji24 platform following the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Privacy Policy, you must discontinue use of the Platform and may request account closure as described in baji24's Terms & Conditions.

14. Contact Us

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data baji24 holds about you, please contact our support team using the details below. Our team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available inside your baji24 account dashboard
• WhatsApp: Available after login via the account dashboard
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

14.2 For data access requests, erasure requests, or complaints about how your personal data has been handled, please mark your message clearly with the subject "Data Privacy Request" so that our team can prioritise and route it to the appropriate person.